Skip to content

FIOS - Part 2

Today I played phone tag with Verizon. As I have said earlier, these people need to get their act together.

I originally contacted the 888 number at 10:40 AM. I was told I would hear back from the rep I was speaking with, or from dispatch, in a short while. I called back at 11:40 AM, as I had not heard from anyone. The new rep tried to get me to the order group, but instead transferred me back to the main menu. At this point I am on representative number 3, who says that there are a few departments trying to coordinate with each other to get this resolved, and has a resolve-by time of Tuesday @ 11 AM.I have been told that there is nothing else that can be done at this time.

As of 3:20 PM, I have FiOS Internet active as well, along with the Analog channels of the TV service. I tried hard to get them to send out someone today, but it didn't happen. As a result, they are sending someone out tomorrow afternoon between 1-5PM, with a request to be after 3:30 PM, as that is when my grandmother will be home.

We'll see what happens.


No Trackbacks


Display comments as Linear | Threaded

Rich on :

Good Luck!!!

Add Comment

Enclosing asterisks marks text as bold (*word*), underscore are made via _word_.
Standard emoticons like :-) and ;-) are converted to images.

To prevent automated Bots from commentspamming, please enter the string you see in the image below in the appropriate input box. Your comment will only be submitted if the strings match. Please ensure that your browser supports and accepts cookies, or your comment cannot be verified correctly.

Form options